Frequently Asked Service Questions
Service FAQs:
Q: What does the Feldman Care Maintenance package include?
A: Our Feldman Care Maintenance package allows you to 4 visits that includes an oil change, tire rotation, and multi-point vehicle inspection.
Q: Do you service all makes and models?
A: Yes, our service technicians are trained and equipped to work on most makes and models.
Q: Do you offer express service for quick repairs?
A: Yes! We offer express service on various repairs like engine oil and filter changes, tire rotation, cabin air filter replacement, engine air filter replacement, windshield wiper blade replacement, exterior light bulb replacement, and more!
Q: What is the difference between factory and aftermarket parts?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model which means that will fit and perform at a high level. These parts also often come with a warranty. Aftermarket parts made by a third party. Although these parts are sometimes less expensive, they are made to be generic. Generic means built for more than one make and model. The fit and performance of these parts vary, as does their warranties.
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have gone through factory-training and tests. In order to become a certified technician, a mechanic must first be trained by manufacturer experts and then tested on the knowledge and skills they are gained.
Q: When is your service center open?
A: Our service center is open Monday - Friday 7 am - 5:30 pm and Saturday 8 am - 4 pm. We are currently closed on Sunday.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: How often should I get my air filters replaced?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: Can you install a remote starter in my vehicle?
A: Yes, our service technicians have the ability to install remote starters in vehicles that currently do not have the ability.
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.
Q: Can I get my state inspection completed here?
A: Yes, our service center can complete your state inspection!
Q: How do I know when it's time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!
Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.
Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Q: Do you offer transmission repairs?
A: Yes, schedule a transmission repair today!
Q: Do you sell car accessories?
A: Yes! We sell floor mats, ladder racks, spoilers, roof racks, running boards, splash guards, and more. Find our accessories department under the Service & Parts tab on our website.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.
Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.
Q: Do I need an appointment to get my oil changed?
A: No, you can come in anytime and we will get you in. However, you may want to click on the “Appointments” link above on this page to schedule an appointment, so you don’t incur unnecessary wait time.
Q: What does the Feldman Care Maintenance package include?
A: Our Feldman Care Maintenance package allows you to 4 visits that includes an oil change, tire rotation, and multi-point vehicle inspection.
Q: Do you service all makes and models?
A: Yes, our service technicians are trained and equipped to work on most makes and models.
Q: Do you offer express service for quick repairs?
A: Yes! We offer express service on various repairs like engine oil and filter changes, tire rotation, cabin air filter replacement, engine air filter replacement, windshield wiper blade replacement, exterior light bulb replacement, and more!
Q: What is the difference between factory and aftermarket parts?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model which means that will fit and perform at a high level. These parts also often come with a warranty. Aftermarket parts made by a third party. Although these parts are sometimes less expensive, they are made to be generic. Generic means built for more than one make and model. The fit and performance of these parts vary, as does their warranties.
Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have gone through factory-training and tests. In order to become a certified technician, a mechanic must first be trained by manufacturer experts and then tested on the knowledge and skills they are gained.
Q: When is your service center open?
A: Our service center is open Monday - Friday 7 am - 5:30 pm and Saturday 8 am - 4 pm. We are currently closed on Sunday.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: How often should I get my air filters replaced?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.
Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!
Q: Can you install a remote starter in my vehicle?
A: Yes, our service technicians have the ability to install remote starters in vehicles that currently do not have the ability.
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.
Q: Can I get my state inspection completed here?
A: Yes, our service center can complete your state inspection!
Q: How do I know when it's time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!
Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.
Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Q: Do you offer transmission repairs?
A: Yes, schedule a transmission repair today!
Q: Do you sell car accessories?
A: Yes! We sell floor mats, ladder racks, spoilers, roof racks, running boards, splash guards, and more. Find our accessories department under the Service & Parts tab on our website.
Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.
Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.
Q: Do I need an appointment to get my oil changed?
Q: Do they sell tires in the service department?
A: Absolutely! In fact, we have a tremendous tire inventory so we can find what works best for you, at a great price, and get you back on the road quickly.
Q: What service specials do you have?
Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!
Q: How often should I replace windshield wiper blades?
A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you.
Q: How often should I check my tire pressure?
A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.
Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.
Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.
Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.
| Monday | 8:30AM - 9:00PM |
| Tuesday | 8:30AM - 6:00PM |
| Wednesday | 8:30AM - 6:00PM |
| Thursday | 8:30AM - 9:00PM |
| Friday | 8:30AM - 6:00PM |
| Saturday | 8:30AM - 4:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 5:30PM |
| Tuesday | 7:00AM - 5:30PM |
| Wednesday | 7:00AM - 5:30PM |
| Thursday | 7:00AM - 5:30PM |
| Friday | 7:00AM - 5:30PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 5:30AM |
| Tuesday | 7:00AM - 5:30PM |
| Wednesday | 7:00AM - 5:30PM |
| Thursday | 7:00AM - 5:30PM |
| Friday | 7:00AM - 5:30PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |